By Bob Wise, Executive Vice President, West Corporation
As much as we’d like to think that “one size fits all”, rarely does this lead to the best solution. In fact, I don’t think I can think of a situation where a single solution fully addresses a technology issue – especially for the enterprise. In fact, isn’t the key to navigating a situation or negotiation successfully the intelligent application of flexibility and adaptability?
Unified Communications (UC) integrate organizational communications into a rational, simplified interface, but that doesn’t mean that a single technology purchase will address your overall strategy. Whatever your current UC strategy, it’s essential to ensure technological flexibility in order to ensure that the deployment meets the business objectives of improving operational efficiency and increased employee productivity – both today and tomorrow. The true value of UC is not realized with a single purchase but with strategically investing in those solutions that enable those applications that require unification (and when) for the greatest impact.
UC has evolved to leveraging software solutions that enable communication applications such as messaging, email, IM/presence, audio/video/web conferencing and mobile integration as compared to a hardware-centric implementation. This allows an organization the flexibility required to address the unique challenges of an integrated UC strategy including the opportunity to consider different deployment options. Flexibility and adaptability as a critical requirement inherent within your UC strategy allows an organization to address your present and future business requirements.
Isn’t this the antithesis to the theory of “one size fits all”?